Mystery Shopping to Improve Customer Service
If two or more companies in the same area offer the same product or service for a similar price, how do you decide which one gets your business? I believe the answer is Customer service.
Many businesses use mystery shoppers as a way to assess and improve their customer service and their employees’ performance. I got started with mystery shopping several years ago at Shoney’s restaurant in Maryland. Mystery shopping is a fun, easy way to make a little extra money.